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Little Mistakes Which Cause Delay or Rejection of Renewals

By Deborah Crandall, MA, ACC, CRmT1

Have you ever waited what seemed like a year to get your NCCAP renewal back, only to find out it will be delayed, or worse yet, rejected, due to some error you are sure is not of your doing? Certificate reviewers see a lot of mistakes and omissions on a regular basis. Individually they are small, but certain information is required by NCCAP and therefore, must be present on the application or attendance certificates. One or two will delay your renewal; several will most likely cause a rejection of your application. Take a moment or two to check over your certificates. This can save a lot of aggravation and time.

Attendee's Name (believe it or not, these are often omitted or incorrect)
Title of Education Session (clearly identifying what education session covered: see below)*
Location of Meeting (specific: Name of a hotel or convention center, city & state)
Sponsor of Meeting (often a district or host facility)
Date and Time of Education (if the session is over 8 hours, a breakdown is required)
Instructors Name & Credentials and/or Signature of sponsor or instructor
NCCAP Pre-Approval (# optional).

*A word about Education Session Titles. It is important to remember that our educational endeavors should reflect our professionalism. It is truly amazing how often titles of programs are rejected due to our inability to determine the content of, or from where in the Body of Knowledge (BOK) the session came. Granted, we like to do fun things and not every session needs to be a brain buster. However, where would one find "Saddle Up" or "Just in Time" in the BOK? If you have to have a cute name, make sure to include an identifier title in a subtitle AND to make it even clearer, include it in the category of BOK where it can be found.

Note to District Education Coordinators or Education Hosts:
Make sure the information on each one of your attendance certificates is correct and complete. All too often the delay is due to missing information on these certificates. Some districts, where education is offered in conjunction with district meetings, either before or afterwards, offer a 'hostess packet'. This includes a master copy for the Attendance Certificate, along with a checklist to make sure all goes smoothly the day of the district meeting. This ensures all the necessary information is included so as to not delay the applicant at renewal time. It also is helpful for speakers when they are renewing their own certifications.

We dislike the extra paperwork almost as much as you hate receiving the Need More Info (NMI) notification. So, if you are wrapping up your renewal, take that extra few minutes to make sure ALL the information is complete and correct on both on your application and all of the certificates of attendance you may send. Remember, almost all of these mistakes are avoidable, as are the delays and rejections. Remember, if you have any questions or problems, don't hesitate to call the NCCAP office for help.
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